Reservations are accepted during office hours between 8 am and 8 pm (EST) daily. Early morning reservations must be received 12 hours prior to service time.  All reservations must be accompanied by a valid major credit card number, phone number, security code number and billing address in order to confirm services.

Charter and limousine reservations are subject to availability. After hours reservations will NOT be taken, confirmed or canceled through our answering service, however, they will gladly take and relay any messages to us.

All cancellations must be received during office hours (8 am to 8pm daily EST) and at least 6 hours prior to scheduled service time. Early morning service cancellations (between 3 am and 9am) must be received no later than 8 pm (EST) the day before.

Charter and limousine reservation cancellations will be charged according to the following schedule:

30 days or prior will be charged 0%
15- 29 days prior will be charged 50%
0-14 days prior will be charged 100%

All reservation changes are accepted during office hours and may be subject to rate reconfiguration.

If you make your reservation via telephone, a valid credit card number must accompany all reservations.

Your credit card number will be used for verification purposes and for cancellation only. Your card will not be charged until service is completed.

A valid e-mail address is required for confirmation.

Fax and e-mail reservations are reviewed 8 a.m. to 8 p.m. daily.

You may contact Shuttle One Services SOS by phone, toll-free at 1-800-SOS-4SOS.

OR local customers can contact them by phone at 1-330-494-5800.

Office hours are 8:00 a.m. to 8:00 p.m. every day. A 24-hour answering service is available. Shuttle One Services SOS will return your call the following business day.

Please click here to access our online contact form.